Warranty for Electric Vehicles

1. Warranty Overview

At Koyten, we are committed to providing you with the highest quality electric vehicles. To ensure your satisfaction and peace of mind, we offer a comprehensive warranty on all our electric 2-wheelers and 3-wheelers. This warranty covers manufacturing defects, workmanship, and specific components, ensuring that your vehicle remains reliable and efficient throughout the warranty period.

2. Warranty Coverage

2.1 Vehicle Warranty

• Duration: Koyten electric vehicles come with a standard warranty of 2 years or 20,000 km (whichever comes first) from the date of purchase.
• Coverage:
  • Manufacturing Defects: Covers defects in materials and workmanship under normal use and maintenance.
  • Electrical Components: Includes the motor, controller, and onboard charger.
  • Mechanical Components: Covers the frame, suspension, and brakes.

2.2 Battery Warranty

• Duration: The battery is covered under a separate warranty for 3 years or 30,000 km (whichever comes first).
• Coverage:
  • Battery Capacity: Ensures that the battery retains at least 70% of its original capacity within the warranty period.
  • Manufacturing Defects: Covers defects in materials and workmanship.
• Exclusions:
  • Normal wear and tear, including gradual capacity loss over time.
  • Damage due to improper charging, accidents, misuse, or unauthorized modifications.

2.3 Charger Warranty

• Duration: The charger provided with the vehicle is covered under warranty for 1 year from the date of purchase.
• Coverage:
  • Manufacturing Defects: Covers defects in materials and workmanship.
  • Electrical Failures: Covers failures due to normal use under recommended conditions.

3. Warranty Exclusions

The warranty does not cover the following:

• Consumable Parts: Items such as tires, brake pads, bulbs, fuses, filters, and other consumables are not covered.
• Normal Wear and Tear: Wear and tear of parts like tires, bearings, and brake components due to normal use are excluded.
• Accidental Damage: Any damage caused by accidents, collisions, misuse, neglect, or improper maintenance.
• Unauthorized Modifications: Damage resulting from modifications, repairs, or alterations not authorized by Koyten.
• Environmental Damage: Damage due to environmental factors such as fire, floods, earthquakes, and other natural disasters.
• Improper Use: Damage caused by using the vehicle for purposes other than those it was designed for (e.g., racing, stunts).

4. Warranty Claims Process

4.1 Reporting a Claim

• Contact Us: If you believe your vehicle or its components have a defect covered under the warranty, contact Koyten customer support at [Phone Number] or [Email Address].
• Provide Documentation: Have your proof of purchase, vehicle identification number (VIN), and a description of the issue ready when contacting us.

4.2 Inspection and Repair

• Authorized Service Center: Bring your vehicle to an authorized Koyten service center for inspection.
• Inspection: Our technicians will inspect the vehicle to determine if the issue is covered under the warranty.
• Repair or Replacement: If the issue is covered, Koyten will repair or replace the defective part at no cost to you.

4.3 Turnaround Time

• Repair Time: The time required for repairs will vary depending on the nature of the defect and the availability of parts. Koyten will make every effort to complete the repairs as quickly as possible.

5. Transferability

The warranty is transferable to a new owner if the vehicle is sold within the warranty period. The new owner must contact Koyten customer support to update the ownership details and continue enjoying the warranty benefits.

6. Limitations and Liability

Koyten’s liability under this warranty is limited to the repair or replacement of defective parts as specified. Koyten shall not be responsible for any incidental or consequential damages arising from the use or inability to use the vehicle, including but not limited to transportation costs, loss of use, or loss of earnings.

7. Maintenance Requirements

To maintain the validity of the warranty, the vehicle must be maintained according to the guidelines outlined in the Koyten User Manual. Regular servicing must be carried out at authorized Koyten service centers.

Note: The terms and conditions of this warranty are subject to change at the discretion of Koyten. Please refer to the latest version of the warranty document provided at the time of purchase for the most current information.